Website terms & conditions
1. Legal information
This page contains important information explaining your relationship with the owner of this Internet site and your rights to access and use the information on it. Please read this notice carefully. If you do not agree to accept all terms of this notice, please do not use this site. By using this website, you show you accept such terms.
2. Access to this site
2.1 – Access to this Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on this Site without notice. We will not be liable if for any reason this Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this Site to users who have not registered with us.
2.2 – You must not misuse this Site by knowingly introducing viruses, Trojans, worms, or other materials, which are malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server(s) on which the Site is stored, or any server, computer, or database connected to the Site.
3.1 – If the advertising, offering for sale, or selling of the goods and/or services referred to on this Site is illegal for any reason in the jurisdiction in which it is accessed or viewed, whether by virtue of the age of the person seeking to view it or otherwise, access to and/or viewing of such material is not authorised by the practice.
3.2 – WARNING: Any unauthorised access and/or viewing may be an infringement of the copyright and/or other intellectual property rights of the practice may result in civil and/or criminal liability.
4. Intellectual property
4.1 – This Site, including this legal notice, contains material including text, photographs, and other images, which is protected by copyright and/or other intellectual property rights. All copyright trademarks and other intellectual property rights in the material comprising this Site are owned by or licensed to The Practice.
4.2 – Any reproduction or use of such trademarks and other intellectual property rights, save as permitted hereby, is strictly prohibited, and may result in civil and/or criminal liability. Any trademark, copyright, or other intellectual property notices contained in the original material must not be removed from any material copied or printed off this Site.
4.3 – Save as expressly permitted, no part of this material may be reproduced in any form including storing it in any medium by electronic means whether or not temporary or incidental to some other use. Commercial use is not permitted. Particular terms relevant to the use of downloadable material are as set out below. Certain materials contained on this Site are intended to be downloadable for certain purposes.
4.4 Permitted uses for downloads are:
- 4.4.1 – Private study or reference.
- 4.4.2 – Non-published research.
- 4.4.3 – Reporting in the media, so long as those reports are legitimate and legal in their country of publication.
- 4.4.4 – To assist third parties engaged by the Company in fulfilling company requirements.
- 4.4.5 – By Company employees for the purposes of their employment.
4.5 – WARNING: The doing of any unauthorised act in relation to material on this Site may result in both civil and criminal liability.
5. Information contained on this site and disclaimer
We try to ensure that all information provided on this Site is correct at the time of inclusion but do not represent or warrant that the material comprised in this Site is completely accurate or up to date. Accordingly, the practice shall not have any liability in respect of such material or for any use of or reliance on such information by any such person.
6. Links to external websites
Where this Site contains links to other websites or materials provided by third parties, these links are provided for your information only. The practice has no control over the contents of those sites or resources and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
7. Social media platforms
7.1 – Social media includes Google, WhatsApp, Facebook, LinkedIn, Twitter, Wikipedia, Whisper, Instagram, Vine Tumblr, and all other social networking sites, internet postings and blogs. As a client of ours, you agree you will not:
- 7.1.1 – make any social media post) that defame, disparage, or bring us into disrepute whether directly or indirectly, or which are capable of so doing;
- 7.1.2 – use social media to harass, bully or unlawfully discriminate against any person;
- 7.1.3 – You agree that you will not post anything false and defamatory about us or any member of our staff online on social media whether now or in the future and whether directly or indirectly through third parties.
7.2 – We may require you to immediately remove and/or delete any social media content posted by you, or which appears upon any platform controlled by you, if such content violates or reasonably appears to us to violate this agreement, and any refusal to do so will constitute a fundamental breach of this agreement.
10. Complaints procedure
10.1 – If you are not completely happy with our service we would like to hear about it so we can do something to put it right.
10.2 – Our formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to our client’s satisfaction. Complaints can be received by:
- 10.2.1 – Writing: you can write to us at our address
- 10.2.2 – Email: you can email us at email@example.com
- 10.2.3 – Verbally in person: please come in and ask to speak to the vet in charge or the Practice manager
- 10.2.4 – Telephone: you can call us on 0208 979 1384 during office hours and ask to speak to the Practice manager
10.3 – Please be aware that in the event of a complaint this procedure must be followed first.
10.4 – The Practice will acknowledge your complaint in writing or by telephone and endeavour to respond within 21 days of your complaint.
10.5 – We will deal reasonably and sensitively with your complaint and take action where appropriate. We aim to resolve your complaint quickly and efficiently.
10.6 – Clients should be aware that all complaints are recorded.